Because third-party and administrative costs may begin soon after purchase, refund eligibility depends on order status.
A cancellation request may be eligible for a refund if processing has not begun and no nonrecoverable costs have been incurred.
Once an order, authorization, requisition or related fulfillment activity has begun, some or all charges may be nonrefundable.
Orders are generally not refundable after specimen collection or laboratory processing begins.
Contact LabLane promptly with the order number and request. Do not include sensitive medical information in an unsecured message.
This draft must be aligned with the final laboratory, authorization, payment and fulfillment contracts before launch.
Explore focused panels with clear, upfront self-pay pricing.
Explore Lab TestingLabLane provides access to self-pay laboratory testing and does not provide medical diagnosis or treatment. Consult a qualified healthcare professional regarding symptoms, medical decisions and interpretation of results.